The casino is nicely decorated for Christmas, it always looks good no matter the season !! The customer service agents at the front desk and on the phone booking site are always friendly and helpful, a pleasure to deal with !! We had really enjoyed ourselves but were a little taken aback by losing our free play offer but we do understand and who's kidding who. Options for dinner are pub style, expensive all you can eat or a costly steak house, we chose Yard House and the highlight of our decent meal was it being looked after by an unknown gentleman who bought the meals for every table in there at the time (Win) and we thanked him as we left. We realized our free play offer had expired 12 hours prior but thought we'd ask anyway, with a rather nonchalant unapologetic 'we can't go back and add anything' (where is the customer retention on a dying casino?) We made our way to the room, had a great swim (the hallway by the pool has a terrible sour milk smell) and dressed for supper. We were enticed (again) with the offer of a free room and free play offer of $75, we booked a room invited the gals and were off for a girls getaway.
